FLAG is proud to have achieved the ISO/IEC 20000-1:2018 Service Management certification from Bureau Veritas, demonstrating our commitment to delivering high quality, reliable services through internationally recognised best practice.

This certification is the international standard for service management. It provides a framework for establishing, delivering, monitoring and continually improving service management processes, helping organisations deliver services that consistently meet business objectives and customer requirements.

Achieving this certification reflects FLAG’s commitment to operational excellence, continual improvement, strong governance, and effective risk management across our global service operations.

What this means for our customers

Our ISO 20000-1:2018 certification provides customers with confidence that FLAG’s services are supported by a robust and internationally recognised service management system. It demonstrates our commitment to:

• Delivering consistent, reliable and high quality services
• Continually improving our service management processes and customer experience
• Applying industry recognised best practices throughout the service lifecycle
• Maintaining strong governance, risk management and compliance
• Delivering greater value through efficient, customer focused service management

This achievement reflects the dedication and collaboration of teams across FLAG and reinforces our commitment to providing exceptional service as we continue to improve and grow with our customers.

See certificate here.